Support
We’re here to help with Smart Start Launchpad, BIO, and automations.
Avg. reply: ~4 hrs Mon–Fri · 9a–6p PT
Open a Ticket
Send details (screenshots, links, steps to reproduce) to [email protected]. We’ll assign and reply with an ETA.
Enterprise? Use your priority address in the welcome email for queue-skip.
Top FAQs
Where do I manage my subscription?
From your Stripe portal link in your receipt emails. Can’t find it?
Email support and we’ll resend your portal link.
Typical turnaround times?
Starter: 1–2 business days. Pro: often same-day. Enterprise: queue-skip with
scheduled windows.
What’s included with BIO?
Audit, rename, organize, and enhance your media library (alt-text, SEO tags,
CMS-ready exports). Pro/Enterprise unlock additional automation.
Status & Incidents
No active incidents. If platforms like GHL ever report downtime, we’ll post here and email affected clients.
Billing & Cancellations
Billing is monthly; cancel anytime from your Stripe customer portal or by emailing support. Setup fees are one-time and non-recurring.